February Ruminations and Ronnifications
As I sit in my office thinking of the past 43 plus years, I wonder how I was able to survive while many of my kosher deli peers and contemporaries went the same way as EJ Korvettes, Robert Hall, Gimbel's, Waldbaum's and the Edsel (the automobile, for you youngsters reading this).
I believe our survival has involved trying your very best, every day of every year. Never resting, never satisfied; there always had to be a better way.
Mix in empathy and an ability to communicate with customers and employees while never forgetting (at least in my case) one's humble roots, and I believe you have a recipe for success.
To all my customers and employees—old and new alike, I thank you.